Volume 11, Issue 3 (autumn 2017)                   jmed 2017, 11(3): 247-259 | Back to browse issues page


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jafarinejad M, ebrahimipour H, laelmonfared E, jamali F, Amini A. Quality of educational services from viewpoints of students at School of Public Health at Mashhad University of Medical Sciences. jmed. 2017; 11 (3) :247-259
URL: http://jmed.ssu.ac.ir/article-1-714-en.html

PhD Student in Biostatistics, Department of Biostatistics, Faculty of Paramedical, shahid Beheshti University of Medical Sciences, Tehran, Iran. , Aminreza62@gmail.com@yahoo.com
Abstract:   (3321 Views)

Introduction: By studying the gap between expectations and perceptions of students from educational services, we can provide the base for developing appropriate programs for the improvement of educational services. This study was performed to assess the quality of educational services from the viewpoint of students in the School of Public Health at Mashhad University of Medical Sciences.

Methods:In this descriptive cross-sectional study, 86  students were selected by stratified sampling method in 2014. The standard SERVQUAL questionnaire with three main domains were  including; a)demographics; b) individuals' perception and c) individuals' expectation level in five educational service quality dimensions. Data were analyzed by SPSS 18 using descriptive statistics and correlation and paired samples T-tests at 0.05 significance level.

Result:There was a quality gap in all educational service quality dimensions. The highest average of quality gap was observed in the reliability(-2.14±1.26) and then in responsiveness  (-1.99±1.48), tangibles (-1.72±1.41) and empathy (-1.64±1.28) domains respectively. The lowest average belonged to assurance (-1.38±1.11). There was a statistically significant relationship between the quality gap in different dimensions of educational service quality and its related phrases (p<0.001).

Conclusion: Expectations of students are beyond their perception from current situation and their expectations are not met in any of service dimensions. In attempts to improve the quality of educational services,  improving each one of quality dimensions may improveother quality dimensions.

Full-Text [PDF 407 kb]   (564 Downloads)    
Type of Study: Research | Subject: Medical Education
Received: 2016/06/21 | Accepted: 2016/10/5 | Published: 2017/01/7

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